Who we are
Overland Health Limited is part of a group of companies whose ultimate parent company is Slater and Gordon UK Holding Limited (“Slater and Gordon”, “we”, “us”). We take the privacy and confidentiality of our patients and clients, potential clients and their affiliates and affiliated individuals very seriously and we are committed to protecting it.
By formally appointing us to act on your behalf, you agree to the processing of your personal information for the purposes described below. Accordingly, we are unable to provide Rehabilitation Services without processing your personal data as detailed below.
How we collect your personal information
We collect and process your personal information in order to facilitate the provision of the professional service(s) for which you have instructed us. The personal information you supply to us in connection with treatment may include: your name, address, contact details, date of birth, details of the circumstances, incident and any damage, injury or loss suffered by you, National Insurance number, employment and GP details including records held by your employer and GP.
Most of this information will have been provided by you, however there may be instances where it comes from other sources or third parties. For example, we may receive a medical report from your GP in the course of assisting with a personal injury claim. These records and reports will include your sensitive personal data, being your health information.
Your personal data will be held in electronic and/or manual format.
Why we collect your personal information
We will use your personal information for the following purposes:
Sharing your personal information outside of Overland Health Limited
We may need to communicate your personal information to other individuals or organisations involved in your treatment. For example:
We will not sell your information to a third party, except in the unlikely event that we sell our business, or a part of it; in which case we may sell your information as part of the sale to allow the purchaser to carry on providing some or all of our services to you.
Accessing and updating your personal information
You have a number of legal rights over the personal information held by us. These include the right:
You should contact us should you wish to have access to this information or to update or complete any of our records pertaining to your personal information. Requests can be made to:
Unit 4, The Courtyard, Calvin Street,
Bolton. BL1 8PB
For more information about this policy, or if you would like to make a complaint, please contact:
We will endeavour to resolve any complaints, however if we are unable to do so to your satisfaction, you can contact the Information Commissioner’s Office (ICO), the website is www.ico.org.uk or their telephone helpline 0303 123 1113.
How long we keep your personal information
We will retain your personal information (including sensitive personal data) for as long as it is reasonable and necessary for the use for which we have collected it.
Transferring personal information overseas
Most of the personal information we hold on you will be used and stored in the European Economic Area, including Malta. The personal information will then mostly be shared with third parties within the UK.
There may be instances where some or all of your personal information is transferred overseas as some or our operations and third party providers are located outside of the UK. Where this may occur, we have taken steps to ensure that data is held securely.
We will keep your personal information confidential and will take appropriate measures to protect it against loss, theft or misuse and to safeguard your privacy.
Where you are provided with any confidential information (including a user ID or password), you must not disclose such information to any third party.
Updating this Policy
We may amend this policy at any time by posting a revised version on our website at www.overland-health.co.uk/Privacy-Policy.
If the changes to this policy materially affects you, then we will seek your consent to the change and it will only take effect once you have given us your consent.
In all other cases, the change will take effect on the date that we post it on this page. We will take your continued use of our services after that date as your acceptance of the change, so if an amendment is not acceptable to you then you should stop using the web site and our services.